COVID-19 Private Shuttle Services Update

05/09/2020

As a luxury black car service, cleanliness and safety were not foreign to us, in fact, it was already an important aspect of our operation, if not the most important. Though, we want to do our part to ensure our clients and staff that we will take every precaution and continue to abide by the recommendations provided by State Colorado to implement even safer practices.

YOUR SAFETY IS OUR FIRST PRIORITY

We have remained open and ready to serve as an essential business.

The safety and health of our dedicated staff and loyal clientele has and always will be our top priority at Silver Mountain Express. For over 5 years, we have operated as a luxury ground transportation provider, specializing in non-shared transfers from Denver International Airport and Eagle Vail Airport to Vail Village, Beaver Creek, Aspen, Snowmass, Steamboat Springs, Breckenridge, Keystone, Winter Park, Crested Butte, and Copper.

Chauffeurs:

  • All chauffeurs will have a temperature check before their shift along with a personal health and safety checklist.
  • Chauffeurs will wipe down door handles inside and out, as well as seats, seat belts, and child car seats before guest entry.
  • Chauffeurs will be required to wear masks and equipped with hand sanitizers and face masks for our customers. We highly recommend our customers to wear face masks to prevent spreading COVID-19.
  • All employees have been instructed to self-monitor, and immediately self-isolate, and seek medical attention if they show any symptoms of COVID-19.

Fleet:

  • Vehicles will go through a stricter process of sanitization.
  • Vehicles will be free of additional materials, such as magazines or amenities.
  • Water will be given upon request after being wiped down and provided by your chauffeur upon request.
  • We do not allow a front seat passenger. Passengers are encouraged to be seated behind the driver and keep the front seat unoccupied.
  • We thank you for your cooperation. We value your support and look forward to seeing you this winter!
  • The health and safety of our clients is our top priority. As COVID-19 is spreading around, our company has taken several precautionary measures to provide the highest level of protection for our customers and staff.

What is Denver International Airport Doing During COVID-19 Pandemic to Protect Passengers and Employees:

  • Public COVID-19 Testing at DEN for Ticketed Passengers ready in 15 minutes (you must have a boarding pass to access this location)
  • Installed new hand sanitizer dispensers throughout the airport and additional dispensers are on order.
  • Disabled the air hand dryers in the restrooms to reduce the spread of germs.
  • Disinfect restrooms and other public areas to kill germs.
  • Added sanitary wipe dispensers at each gate to allow passengers to sanitize their seat on the plane.
  • Continued to clean and sanitize the trains to the gates daily to kill germs. 

We if Silver Mountain Express is unable to provide services due to government restrictions on Covid-19.

Get a 100% refund without any administrative costs.

The deadline for notifying us of a cancellation due to government restrictions on Covid-19 is no later than 24 hours before the scheduled time of service.

If you have any concerns or questions, please do not hesitate to reach out. We always try our best to accommodate your requests and provide you with the best service to ensure your safety, comfort, and satisfaction!

phone: +17204404202
e-mail: silvermountainexpress@gmail.com
1300 N Frontage Rd W
Vail, CO 81658

Silver Mountain Express | Private Shuttle Service | Limo

some more general information
What is the cancellation policy?

Cancellation must be made 72 hours before the pick-up time, or cancellation fees (full charge) will be assessed.

How to make a reservation?

You can make a reservation by phone at +17204404202 or our website at silvermountainexpress.com/reservation/

What type of credit cards do you accept?

Silver Mountain Express accepts Visa, MasterCard, Discover, and American Express.

Do you accept cash?

Yes, when you pay cash, Silver Mountain Express requires a valid credit card on file that will be preauthorized for a total reservation amount until the driver receives a cash payment.

What to do to reserve a car?

A valid credit card is needed to hold all reservations.

How far in advance can the reservation be made?

We suggest making reservation 12 hours in advance; for a last-minute reservation, please call us at +17204404202.

Are vehicles insured?

All vehicles at Silver Mountain Express are fully licensed and insured.

Does the company provide car seats or booster seats?

Yes, you can always request in advance a car or booster seat at no charge.

Is smoking allowed in vehicles?

No, all of our vehicles are NON-SMOKING. If any passenger smokes in a vehicle, a minimum cleaning fee of $300 will apply, plus the cost of repairs for any damage related to smoking.

What are the hours of operation?

Our dispatch office is open 24 hours a day. Our vehicles run 365 days a year, 7 days a week, 24 hours a day.

What if the passenger wants to stop at Grocery, Liquor stores, or Colorado dispensaries?

Grocery, Dispensary, and Liquor Store stops are available at $120/up to an hour. Make sure you book those stops in advance.

Is there a minimum amount of time I must pay for?

The 3 hours minimum.

What is a meet and greet at the Denver International Airport?

1. Check your phone for your driver’s phone number when you arrive at the Airport.
2. Call or text immediately to let your driver know you have arrived. If you did not receive a message from your driver, call Customer Service at +17204404202
3. Proceed to baggage claim and collect all luggage.
4. After you collect all your bags, proceed to the exit. Text or call your driver immediately with the door number. It takes the driver up to 5 minutes to get there from the holding area after you text the door number. Doors 507 through 511 on the east side. Doors 506 through 510 on the west side.
5. After you exit, cross the first street. On the first island, there will be a booth with a sign that reads “LIMO.” Your driver will be waiting for you on the island.
* If you don’t have a mobile phone to contact us: tell the airport personnel in the limo booth that “Silver Mountain Express” is making the pickup. The person in the booth will call dispatch, and your driver will arrive within five minutes.
WHEN ARRIVING FOR PICKUP, PLEASE MAKE SURE YOU HAVE ALL OF THE PEOPLE AND BAGS IN YOUR PARTY. WE ARE NOT ALLOWED TO WAIT FOR STRAGGLERS AS THIS WILL CAUSE FURTHER DELAYS.

What if a passenger loses or leaves belongings in the vehicle?

Always check to make sure you have all of your personal belongings with you before you exit the vehicle. If you discover you have lost or forgotten an item, please call our office. If the chauffeur finds the item, you can pick it up, or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

Are pets allowed in the vehicle?

Yes, pets are allowed in the vehicle. Please notify us when making a reservation that a pet will be traveling in the vehicle. There is an additional $100 cleaning fee for all fares.