Frequently Asked Questions

Cancellation must be made 72 hours before the pick-up time, or cancellation fees (full charge) will be assessed.

You can make a reservation by phone at +17204404202 or our website at silvermountainexpress.com/reservation/

Silver Mountain Express accepts Visa, MasterCard, Discover, and American Express.

Only credit card payments.

We suggest making reservation 12 hours in advance; for a last-minute reservation, please call us at +17204404202.

All vehicles at Silver Mountain Express are fully licensed and insured.

Yes, you can always request in advance a car or booster seat at no charge.

No, all of our vehicles are NON-SMOKING. If any passenger smokes in a vehicle, a minimum cleaning fee of $300 will apply, plus the cost of repairs for any damage related to smoking.

Our dispatch office is open 24 hours a day. Our vehicles run 365 days a year, 7 days a week, 24 hours a day.

Grocery, Dispensary, and Liquor Store stops are available at $180/up to an hour. All stops has to be prearranged in advance.

The 3 hours minimum.

After you land at Denver International Airport (DEN), proceed directly to baggage claim on Level 5. Once you collect your bags, text your driver to let them know you’re ready for pickup. Your driver will meet you on Level 5 or Level 6, depending on your airline.
When you're outside, simply text or call your driver with your door number, and the vehicle will arrive in about 5 minutes.
Meeting Points:
Level 5: Cross the first street to the island marked with the “LIMO” booth.
Level 6: Your driver meets you directly outside at your airline’s door.

Always check to make sure you have all of your personal belongings with you before you exit the vehicle. If you discover you have lost or forgotten an item, please call our office. If the chauffeur finds the item, you can pick it up, or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

Yes, pets are allowed in the vehicle. Please notify us when making a reservation that a pet will be traveling in the vehicle. There is an additional $100 cleaning fee for all fares.